Return Policy

What is your return/exchange/refund policy?

Please shop carefully as all Pure Art of Living item sales are considered Final.   Full price items are eligible for exchange or store credit if you contact us within 48 hours of delivery date and item is postmarked within 5 business days of mutual agreement of return shipment of good(s). (This means if a return/exchange is agreed upon on 10th March , the postmark on your return parcel should be no later than 15th of March). Items must be returned in unworn, unwashed, and undamaged condition to be valid for exchange/store credit. We cannot guarantee stock for exchanges due to the nature of the merchandise in our online shop, majority of them are individually custom made and/or special order. If the item you want to exchange is no longer in stock, store credit will be issued to you. 

How to request an exchange/return of an item?

Within 48 Hours of receipt of delivery of your order, e-mail us at service@pureartofliving.com to request an exchange/return of an item for store credit with SUBJECT line "Attn: Exchange/Return"

In your request email please include:

1. Your Name (that you placed the order with)

2. Order Number

3. If this is an Exchange or a Request for Return for Store Credit. 

4. If an Exchange, What would you like to Exchange for. If Return, include reason for Exchange/Return. 

Exchange & Returns (if applicable)

If your request for exchange/refund for store credit was sent within 48 hours of receipt of delivery of your goods, we will notify you that you have been approved for an exchange/return. Once we receive your items and do a final inspection and deem the item in the same condition as it was sent to you, your store credit will be processed within 48 hours of inspection and you will be notified via email.

How long does my store credit last?

Your store credit is valid for one year from date of issue.

Is there anything I can't return?

All jewellery, SALE items are Final Sale, no exceptions.  Purchases made with a Promotional Code or purchased during a Sale/Promotion period are considered Final Sale. 

Return Shipping Fees

Buyer is responsible for return shipping fees. We are not responsible for lost, stolen, missing, or misdelivered parcels. Please get tracking for your return shipments to our office as we cannot guarantee receipt of your returns.

Can I cancel my purchase?

If you made a genuine mistake please email us.